26 held as fake call centre targeting US citizens busted in Delhi | Delhi News

NEW DELHI: Delhi Police has arrested 26 people, including five women, for running a fake call centre and duping US citizens by posing as Amazon customer service providers. The cops have seized 29 computers, two internet switches, modems and other accessories.
According to DCP (south) Atul Thakur, a team of special staff was acting on a tip-off that an illegal call centre was being run from Sultanpur area of Fatehpur Beri.

“This information was further developed and surveillance was mounted around the premises. When inputs were confirmed, a team led by inspector Atul Tyagi raided the premises and found an office set-up in place. The employees were caught red-handed while they were trying to dupe people on calls,” DCP Thakur said.
The people at the call centre were allegedly pretending to be employed by Amazon Inc and used illegal techniques like VoIP calling, bypassing the legal international long-distance gateways.
“The accused were extorting Amazon customers based in the USA by claiming their Amazon ID had been hacked and charges had been imposed upon them. When the customer would call back to know more about it, the accused would show them fake repair of their amazon ID through Any Desk app.The target would be made to pay up in the form of Target Gift Cards, which the accused would redeem,” said the DCP.
On being asked about any licence and authority to run the call centre, no documents could be produced. The accused were then taken into custody. Mobile phones were recovered from the possession of the accused, which contained various US mobile numbers in a WhatsApp group.
On average, they cheated over six US citizens a day and this fake call centre had been running for the last seven months. “Per day cheating is about $2500 USD. Total cheating done so far may be more than $5,25,000,” the DCP added.
So far, the gang is suspected to have cheated around 1,200 people. Police are further investigating the finances and network of the syndicate.

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